San Jose, CA, United States
Raymond spends most of his time building his company and seeking ways to make a better quality tag than his competitors. In his spare time, he enjoys his Standard Poodle, Merlin, collects exotic plants, and enjoys long range sports fishing.
Skills and Techniques
Raymond started his business by drop shipping dog tags on eBay. The company that made his tags did laser engraving on stainless steel tags and some Aluminum tags. he found his time mostly wrapped up in customer complaints, "customer didn't get there tag," "the tag has scratches," "the laser printing is no good." He ended up with over 100 complaints at a given time when he almost gave up. He thought to himself, "there's got to be a better way." Then he decided to buy a 50 watt deep laser engraving machine. It's permanent, not the laser marking that can rub off in time. He continually works on improving on his products and gives customers the special attention they deserve with a goal of 5 STAR Customer Service. What a difference it makes when you do it yourself!