I have had a horrible experience with this seller - DO NOT BUY! First, when you "contact the seller" - you email a GMAIL account, and the replies from this Jeen Lee gmail account have been from "Susan R. Jones" the CEO of New Day Stock. - so very suspicious. I have been trying to return an item, in perfect condition, in original packaging, since August 11th. I ordered the item 07/23/19, I received it on 08/06/19, and I emailed to return 08/11/19 within the week window as stated on this New Day Stock website - meanwhile not knowing New Day Stock was actually the seller until I received the reply email.
The Jersey Passion seller I thought I was purchasing from has this entire paragraph on the website listed under the item I purchased,
" Fast & Secure World Wide Shipping 30 Day Money - Back Guaranteed No Hassle Returns Shipping: We ship fast! ...We back that belief with an ironclad risk-free 30-day guarantee. If you don't have a 100% positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right."
So I assumed a NO HASSLE return as stated. I ordered a Braves jersey, "Women's Atlanta Braves Red #22 2019 Cool Base Nick Markakis Jersey,Order #: 1978627 from artfire.com" and it is a little too tight for my comfort level. I had every intention of returning the item, and ordering a medium. When I contacted the "seller" who I assumed was Jersey Passion, I was asked to send measurements of the jersey. After I sent the measurements, which I indicated would not change the size of the jersey that didn't fit, Susan asked for two more measurements. Now the emails back and forth have cost about a month and have been anything but "no hassle".
I have asked time and time again for the return address - I asked three times. No address was given. And now I have asked for a contact number to discuss or a manager to speak with. Again, no answer to my question. Susan/New Day Stock then offered a 20% discount, which is ridiculous to offer $8 off a $40 jersey that has cost now my time and money and I still don't have a jersey that fits. This has been a nightmare and I feel like I have been tricked considering I don't even know who I am talking to. DO NOT BUY.
Received item. Was what I ordered. Shipping took a while but understandable since it was coming from China. Would use them again and I will probably very soon.
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